Privacy Policy – How PKR398 Protects Your Data

1Introduction

This Privacy Policy describes how pkr398 collects, uses, stores and protects the personal information of players and visitors who use the pkr398 online gaming platform. It applies to all interactions with pkr398, including account registration, deposits, withdrawals, gameplay, customer support and general browsing of the website.

pkr398 is committed to handling personal data responsibly. The platform is designed primarily for Pakistan players, and we understand that trust in how your personal and financial information is managed is essential to your confidence in using the platform. This policy is written in plain, straightforward language so that every player can understand exactly what happens to their data.

By creating an account or using the pkr398 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described. This Privacy Policy should be read alongside the pkr398 Terms and Conditions which together govern your relationship with the platform.

2Data We Collect

pkr398 collects only the personal information that is necessary to operate your account, process transactions and provide a safe gaming environment. The categories of data collected are as follows:

3How We Use Your Data

pkr398 uses the personal information collected for the following specific purposes only. We do not use your data for any purpose that falls outside of this list without your knowledge.

• Account Management: To create, maintain and administer your pkr398 player account, including login access, balance management and account history.
• Payment Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods.
• Identity Verification: To verify your age (18+) and identity as required before processing your first withdrawal or as part of our responsible gaming obligations.
• Fraud Prevention: To monitor account activity for unusual patterns, detect duplicate accounts, prevent bonus abuse and protect the platform against fraud and money laundering.
• Customer Support: To respond to your queries, complaints and requests submitted via live chat or email.
• Platform Improvement: To analyse anonymised usage patterns in order to improve the pkr398 platform experience, fix technical issues and optimise game loading and betting performance.
• Responsible Gaming: To identify signs of problem gambling behaviour and take appropriate action, including contacting players or applying account restrictions where warranted.
• Communications: To send you important account notifications, security alerts and, where you have opted in, promotional offers and bonus updates. You may opt out of marketing communications at any time.

4Data Sharing

pkr398 does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment Processors: Your payment reference details are shared with payment service providers such as JazzCash, Easypaisa and Raast solely to process your transactions. These providers have their own privacy policies and security standards.
• Game Software Providers: Technical session data may be shared with third-party game providers who supply casino, slot and fish game content to the pkr398 platform. This is limited to what is needed to run the games and record results.
• Identity Verification Services: Where required, identity documents may be reviewed by a verification service to confirm the authenticity of submitted documents as part of the KYC process.
• Legal Obligations: pkr398 may disclose personal data if required to do so by a valid legal process, court order or regulatory requirement. We will only provide the minimum data required to comply with such an obligation.
• Fraud Prevention Partners: In cases of suspected fraud, money laundering or serious terms violations, data may be shared with fraud detection partners or relevant authorities.

5Payment Data Security

Given that pkr398 handles financial transactions in PKR through JazzCash, Easypaisa, Raast and bank transfers, we apply specific additional safeguards to payment-related data.

• pkr398 does not store full mobile wallet credentials, card numbers or bank account passwords on its own servers. Payment authentication takes place directly through the relevant payment provider's secure environment.
• Transaction records — including deposit amounts, withdrawal requests and payment method references — are stored securely for account management and fraud prevention purposes.
• Withdrawals are always processed back to a payment account registered in your own name. This matching requirement is both a security measure and a data protection safeguard to prevent unauthorised fund movements.
• If you suspect any unauthorised transaction on your pkr398 account, contact our support team immediately. We will freeze the relevant payment channel pending investigation.

6Cookies and Tracking

pkr398 uses cookies — small text files stored on your device — to keep the platform running smoothly and to improve your experience. Here is how we use them:

• Essential Cookies: These are required to keep you logged in to your pkr398 account during a session and to ensure the platform functions correctly. Without these, core features like deposits and game loading would not work.
• Performance Cookies: These help pkr398 understand how players navigate the platform — for example, which pages load slowly or which features are used most. This data is analysed in aggregate form and is not linked to individual accounts.
• Preference Cookies: These remember your platform settings such as language and display preferences so you do not have to set them each time you visit.

pkr398 does not use advertising cookies or tracking pixels that follow your browsing behaviour across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to stay logged in and use the platform normally.

7Data Retention

pkr398 retains personal data for as long as your account is active and for a reasonable period thereafter as required for fraud prevention, dispute resolution and legal compliance purposes.

• Active account data — including personal details, transaction history and game records — is retained for the lifetime of your pkr398 account.
• Following account closure, core account and transaction records are retained for a period necessary to resolve any outstanding disputes or comply with applicable record-keeping requirements.
• Communications records such as live chat transcripts and support emails are retained for a standard period to assist with complaint resolution and quality assurance.
• When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you.

8Security Measures

pkr398 implements a range of technical and operational security measures to protect your personal data against unauthorised access, loss or misuse.

• All data in transit between your device and the pkr398 platform is encrypted using SSL/TLS protocols.
• Account passwords are stored using industry-standard hashing techniques. pkr398 staff cannot view your password — only reset it through a secure process.
• Access to personal data within pkr398 is restricted to staff who genuinely need it to perform their job, such as customer support and fraud prevention teams.
• pkr398 systems are monitored for unusual access patterns and potential security incidents on an ongoing basis.
• In the event of a data security incident that could affect player data, pkr398 will notify affected players promptly and take immediate remedial action.

9Your Data Rights

As a pkr398 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the pkr398 support team via live chat.

10Minors and Under-18 Protection

pkr398 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All account registrations require confirmation that the applicant is 18 or older, and identity verification is used to enforce this requirement.

If pkr398 becomes aware that an account belongs to a person under 18, the account will be suspended immediately, all balances will be withheld and any data collected will be handled in accordance with the account closure process. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.

11Changes to This Privacy Policy

pkr398 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, the Last Updated date at the top of this page will be revised.

We encourage you to review this page periodically. Continued use of the pkr398 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If the changes are significant, we may notify active players via the email address or mobile number registered on their account.

12Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data pkr398 holds about you, please reach out to our support team. The fastest way to get a response is through the live chat function available on every page of the pkr398 platform, which is staffed 24 hours a day, 7 days a week — including during PSL matches and major cricket tournaments.

You can also reach the pkr398 privacy and support team by email. Our support staff will acknowledge your request promptly and aim to resolve data-related queries within a reasonable timeframe. For identity verification or data deletion requests, please have your account details ready to help speed up the process.

For general account support, visit the FAQ page which covers common questions about accounts, deposits, withdrawals and bonuses. For platform-related queries, the Platform page provides a full overview of how pkr398 works.